Payment & Cancellation Policies:
Payment is due in total at time of service. Cash, check, Venmo, or Square are accepted. If payment is not received in full at time of service, future service will be denied until such a time as payment has been rendered.
If cancellation is necessary, please give at least a 24 hour notice. When there is a no-show or cancellation occurs within 24 hours of the scheduled appointment, the client is responsible for payment of the entire session. Emergency cancellation exceptions are determined at the practitioner’s discretion. If we need to cancel an appointment, we do so with at least 24 hours notice whenever possible. Refunds or rescheduling are done at the practitioner’s discretion.
Give the practitioner prior notice if you are arriving late. The practitioner is then authorized to adjust the treatment time as needed, or, if too much time has elapsed, to decline facilitating the treatment altogether.
All product sales are final.
Client & Practitioner Interaction Policies:
Sexual harassment is not tolerated. If the practitioner feels that their safety is compromised, the session is ended immediately, and no refund will be given.
Both client and practitioner should be fully present (never under the influence of alcohol or drugs).
Intoxication at the time of the session will not be tolerated and the client will be respectfully asked to leave the premises. Refunds or rescheduling will be at the discretion of the practitioner.
Client is responsible for respecting the practitioner’s boundaries. This includes but is not limited to occupying the studio/office/premises at the time appropriate for the treatment, and kindly leaving when the session is complete.
We are available to our clients by email and phone/text during designated office hours and will respond at our first opportunity (usually within 24-48 hours).
Arrive promptly at designated, scheduled time unless otherwise communicated with the practitioner. It is recommended to arrive at least five minutes prior to your scheduled session.
Always treat the practitioner with utmost courtesy and respect.
Participate in reflecting health and hygiene standards appropriate to receiving a treatment. Please let the practitioner know if you have any contagious condition or any health concern that necessitates declining your session.
Do not invite someone to replace you at the time of your session without prior approval with the practitioner.
Client is held responsible for being respectful of the practitioner’s space and personal belongings.
What you can expect from me:
We provide our clients with a competent and professional session each time they come for an appointment, addressing the clients specific needs for that session.
Clients are treated with respect and dignity.
We perform services for which we are qualified (physically and emotionally) and able to do and refer our clients to appropriate specialists when work is not within our scope of practice or not in the best interest of the practitioner or client.
We keep accurate records and review client information before each session.
We stay current with information and techniques by reading, receiving regular sessions, and taking at least one workshop or training per year.
We respect all clients regardless of their age, gender, race, national origin, sexual orientation, religion, socioeconomic status, body type, political affiliation, state of health or personal habits.
Privacy and confidentiality are maintained at all times.
The products and supplies we use during treatments are clean, sustainable, and of high quality.
Personal and professional boundaries are respected at all times.
Clients are properly draped with a sheet or towel at all times during sessions that include clothing off modalities. Only the parts of the body being worked on are exposed at any time.